FAQs

Lamps

• All shades are sold separately
• All wiring is completely hidden.
• Electrical components are UL approved. Brass 3-Way Sockets and Harps

Pedestals

• Range from 30" to 48" tall
• Can be designed to hold multiple heads.
• We can make a pedestal for any type of trophy you desire to have mounted.

 

Wood Care

Using a can of compressed air is ideal for getting dust out of cracks and crevices to clean your products . Most furniture polishes will leave a waxy build-up.  If you wish to liven up your product,  wipe it down with Pledge orange oil. This will condition and clean the wood.

 

Inventory Orders

• Order through our secure website
• Call us with your CC information 970-756-1440
• Mail your  money order payable to Rocky Mountain Twist, PO Box 41, Maybell, CO 81640
• We can send a invoice payable through Paypal.

Shipping

You can get an estimate prior to shipping, but remember that this is only an estimate. With large pieces we do not know the exact shipping until the item has been crated or packaged, which will give us the true dimensions and weight.

If you have ordered very large items or multiple items and live within a close proximity, we would be happy to deliver the items.

If your item arrived damaged, call the shipping or freight company immediately to file a claim. If the item has been scratched, you will be required to  get an estimate from a wood re-finisher in your area, or we can supply an estimate to have the item shipped back to us for repairs. After your claim has been approved the shipping company will give you the go ahead to have the item repaired. DO NOT start on the repair process until the claim has been approved, in some cases they will send a claims investigator out to assess the damage.

If the item is damaged beyond repair, we will work with you on designing a similar piece which will be paid for and shipped at the shipping company's expense.